Daily99

1. Our Commitment

2. Return Eligibility Window

3. Conditions for Return

To be eligible for a return, the following conditions must be met at the time the product is picked up or dropped off:

• The return request must be initiated within the applicable Return Window;
• The product must be unused, unwashed, unworn, and in its original condition;
• All original packaging, including boxes, polybags, protective wrapping, and labels, must be intact and undamaged;
• All product accessories, free gifts, instruction manuals, warranty cards, and any items included with the original shipment must be returned along with the product;
• The product must not have been tampered with, repaired, or altered in any way;
• The product must be returned with the original invoice or delivery receipt;
• For products with a serial number or IMEI (e.g., electronics), the number must be intact and match the original.

Daily99 reserves the right to refuse a return or reduce the refund amount if any of the above conditions are not satisfied upon inspection.

4. Non-Returnable Products

The following product categories are not eligible for return or exchange, unless the product is received in a damaged or defective condition:

• Perishable goods, food items, and products with short shelf life;
• Intimate apparel, innerwear, swimwear, and hosiery (for hygiene reasons);
• Jewellery and watches that have been worn or show signs of use;
• Personalised, customised, or made-to-order products;
• Digital products, software licences, redeemable vouchers, gift cards, and credits;
• Products that have been opened, used, or removed from sealed packaging (where applicable);
• Hazardous materials, batteries, and flammable substances;
• Any product that is specifically marked as “Non-Returnable” on its product listing page.

If you receive a non-returnable item in a damaged, defective, or significantly different condition from what was described, you may still be eligible for a replacement or refund. Please raise a request within 48 hours of delivery with photographic evidence.

5. How to Initiate a Return

To request a return, please follow these steps:

• Step 1: Log in to your Daily99 account and navigate to “My Orders”.
• Step 2: Select the Order containing the item(s) you wish to return and click “Return / Exchange”.
• Step 3: Select the specific product(s), reason for return, and preferred resolution (refund or replacement, where available).
• Step 4: Upload photographs of the product, packaging, and any defects (required for damage/defect claims).
• Step 5: Submit the return request. You will receive a confirmation notification with a Return Request ID.

If you are unable to initiate a return through the Platform, please contact us at support@daily99.com or daily99official@gmail.com with your Order number, Return Request details, and photographs (if applicable). Our customer support team will assist you.

6. Return Pickup and Drop-Off

6.1 Reverse Pickup

For most products and serviceable locations, Daily99 arranges reverse pickup at no additional charge to the Buyer. You will receive a pickup notification with the scheduled date and time window. Please ensure that the product is securely packed with all required items (as per Section 3) and is ready at the time of pickup.

6.2 Self-Return (Drop-Off)

For certain products or locations where reverse pickup is not available, you may be required to self-ship the product to the designated return address provided in your return confirmation. In such cases, Daily99 will reimburse reasonable shipping costs subject to a maximum of Rs. 100 per return shipment, provided you submit proof of shipping cost. Please use a trackable shipping service and retain the airway bill for your records.

6.3 Return Pickup by Vendor

For Vendor products, the Vendor may arrange their own reverse pickup service. Details of the pickup arrangement will be communicated after your return request is approved by the Platform.

7. Product Inspection and Approval

Once the returned product is received at our warehouse or the Vendor’s facility, it will be inspected within 3 to 5 business days to verify that the return conditions in Section 3 are met. You will be notified of the outcome of the inspection (approved, partially approved, or rejected) via the Platform and/or email/SMS.

If the return is approved, a refund or replacement will be initiated as described below. If the return is rejected (e.g., because the product is not in original condition or the return conditions are not met), the product will be returned to you at no additional charge, and no refund or replacement will be issued.

8. Refunds

8.1 Refund Method

Approved refunds will be credited to the original payment method used for the purchase. We are unable to process refunds to a different account, card, or UPI ID than the one used for the original transaction.

8.2 Refund Timelines

The following timelines apply from the date of refund initiation (following return approval):

• UPI: 3 to 5 business days;
• Debit cards: 5 to 7 business days;
• Credit cards: 7 to 10 business days (processing time may vary by issuing bank);
• Net banking: 3 to 5 business days;
• Daily99 platform credits (Coins): credited to your account within 24 hours of refund approval.

These timelines are estimates. Actual processing times may vary depending on your bank or payment provider. If you do not receive your refund within the stated timeline, please first check with your bank before contacting Daily99 support.

8.3 Partial Refunds

In cases where a return is partially approved (e.g., only some items are accepted, or the product shows signs of light use), a partial refund proportionate to the approved items or a deduction for diminution in value may be issued. You will be informed of the partial refund amount before it is processed.

9. Order Cancellations and Pre-Dispatch Refunds

If you cancel an Order before it is dispatched, a full refund will be processed to your original payment method within 5 to 7 business days. For failed Orders or Orders rejected by Daily99 or the Vendor, a full refund will be issued automatically without requiring a return.

If a product is cancelled due to unavailability after dispatch, Daily99 will coordinate retrieval with the logistics partner and issue a full refund upon confirmed retrieval.

10. Damaged or Defective Products

If you receive a product that is damaged in transit, defective, or does not match the product description on the Platform, please:

• Do not use or tamper with the product;
• Raise a return request through “My Orders” within 48 hours of delivery;
• Attach clear photographs of the damaged/defective product, the packaging, and the airway bill label;
• Describe the nature of the damage or defect in the return request form.

For confirmed damage or defect cases, Daily99 will either arrange a replacement (subject to availability) or issue a full refund, including any applicable shipping charges, without requiring the product to meet the standard return conditions in Section 3. The return pickup will be arranged at no cost to you.

11. Incorrect Product Delivered

If you receive a product that is different from what you ordered (wrong item, wrong variant, wrong size, or wrong colour), please:

• Do not use or remove tags from the incorrect product;
• Raise a return request within 48 hours of delivery with photographs of the product received;
• Clearly indicate that you received an incorrect item.

Daily99 will arrange pickup of the incorrect item and either deliver the correct product (subject to availability) or issue a full refund. No deductions will be made for returns of incorrect items delivered through no fault of the Buyer.

12. Lucky Draw Entries on Returned Orders

Draw Entries are awarded at the time of Order confirmation as a complimentary promotional benefit. The following rules apply when an Order is returned, cancelled, or refunded:

• If an Order is cancelled before dispatch, all Draw Entries awarded for that Order will be deducted from your account balance.
• If an Order is returned after delivery and a full refund is approved, all Draw Entries awarded for the returned items will be cancelled and deducted from your account.
• If a partial refund is approved for a partial return, Draw Entries corresponding to the refunded amount will be proportionately deducted.
• Draw Entries that have already been used in a completed draw cycle cannot be recalled, but no additional draw proceeds shall be owed in respect of the returned Order.
• If a Draw Entry was used in a draw that has already taken place, the Entry cannot be restored; however, the product purchased (and its refund) shall not be affected by the draw outcome.

13. Vendor-Specific Return Terms

Some Vendors may maintain product-specific return terms that differ from this Policy, as displayed on the relevant product listing page. Such Vendor-specific terms apply to transactions with that Vendor, provided they are no less favourable to Buyers than this Policy. If there is any conflict between a Vendor’s terms and this Policy, the provision more favourable to the Buyer shall apply.

Vendors are required to honour all return requests that comply with the Platform’s return standards. If a Vendor refuses a valid return, please escalate to Daily99 at support@daily99.com and we will investigate and intervene as appropriate.

14. Grievance Redressal

If you are not satisfied with the handling of your return request or the outcome of the inspection, please contact our Grievance Officer at grievance@daily99.com. We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days.

You may also contact:

This Returns Policy was last updated on April 2026.